Did you miss a few of the nice monetary companies buyer success tales Cisco produced in 2023? These tales are a testomony to shoppers reaching their targets with Cisco at their facet. The tales minimize throughout establishments, large and small, geographies and architectures.
Beneath is a brief abstract of all the brand new 2023 monetary companies buyer success tales. If you wish to be taught extra about them, then click on the title to learn the total story. These are in English however sometimes we do have tales translated into different languages or accomplished in one other language solely. Additionally at Cisco conferences and occasions we frequently have prospects current however sadly more often than not these shows will not be became formal buyer tales, however alas we’ve got the next new 11 tales from 2023.
2023 Monetary Providers Buyer Success Tales
How Deutsche Börse Is Remodeling Its Digital Future
Answer: ThousandEyes
Deutsche Börse Group, a global trade group, manages round 150 IT purposes overlaying the whole monetary market transaction course of. In the course of the COVID-19 pandemic, they utilized ThousandEyes to establish consumer connectivity points for distant employees and resolve denial-of-service assaults. As a pioneer of digital transformation, the corporate is transferring extra enterprise processes to the cloud, aiming to be among the many first European corporations to have a core monetary system cloud-based.
Banco Millennium Atlântico: charts new digital path with Cisco HyperFlex Programs
Answer: HyperFlex
To realize its digital technique, Banco Millennium Atlântico changed their legacy infrastructure with Cisco HyperFlex Programs, considerably enhancing administration, safety, flexibility, and scalability. The swap allowed ATLANTICO to consolidate servers and racks, saving prices and house, whereas additionally enhancing efficiency and redundancy throughout their information facilities. This simplification allowed employees to concentrate on strategic initiatives like utility growth and cloud operations, and enabled the creation of a personal cloud with self-service capabilities.
Answer: Full-Stack Observability
First Abu Dhabi Financial institution (FAB), the UAE’s largest financial institution, prioritizes customer-focused companies and progress. FAB launched into a digital transformation, leveraging Cisco’s AppDynamics and ThousandEyes to watch 180+ purposes, considerably boosting service availability and lowering downtime. Their shift in the direction of a DevOps mindset goals to reinforce buyer experiences additional, emphasizing proactive monitoring and fostering a tradition of steady enchancment.
BNP Paribas Private Finance brings monetary goals to life
Answer: AppDynamics 
BNP Paribas Private Finance has improved its customer support high quality by utilizing Cisco AppDynamics to watch and optimize its mortgage utility course of. The answer offers visibility throughout greater than 50 IT workflows, permitting the workforce to establish and resolve points 5 occasions sooner than earlier than. Consequently, the financial institution can preserve its commonplace of processing and responding to each buyer’s request in 30 seconds or much less, even throughout peak demand durations like Black Friday.
PREMIER Bankcard invests in distinctive customer support and on-line expertise
Answer: AppDynamics
First PREMIER Financial institution partnered with AppDynamics and Xigent to watch their banking and company web sites and troubleshoot on-line, cell, and call-center experiences. This initiative has resulted in improved visibility of IT efficiency and faster downside decision, reworking their IT operations. Notably, it has additionally led to enhancements within the financial institution’s web site, name facilities, and the profitable relaunch of its cell app. Transferring ahead, PREMIER plans to increase this visibility to its cloud setting.
AIA Makes Hybrid Work Attainable
Answer: IP telephony
AIA China, with workplaces throughout the nation, switched to IP telephony from conventional telephone methods for cost-effective communication. Initially, they confronted points with outdated software program and sluggish updates from a unique vendor. Evaluating their wants, they turned to Cisco for cutting-edge, repeatedly up to date know-how and improved help. The transition to Cisco additionally considerably diminished prices. Amid pandemic-induced distant work, the Cisco answer helps a versatile hybrid mannequin, enhancing consumer expertise and additional saving prices, prompting consideration of everlasting hybrid work.
Answer: Meraki
NEXT Insurance coverage, a number one digital insurtech firm, enhanced its IT infrastructure by integrating Cisco Meraki, overcoming points with sluggish Wi-Fi connectivity. The know-how offered secure wi-fi connections, distant upkeep capabilities, improved safety, and considerably diminished in-office web connection points. The flexibility to carry out distant upkeep saved hundreds of hours, and the system’s stability improved productiveness and worker satisfaction.
Embracing hybrid transformation throughout a rising enterprise
Answer: Webex suite
Broadridge, a worldwide fintech supplier, has streamlined its hybrid work transformation utilizing the Webex Suite to create a remote-first work setting. This has enabled seamless collaboration, improved consumer experiences, and vital value financial savings. The corporate additionally leverages Webex’s synthetic intelligence capabilities for real-time language translation, enhancing range, fairness, and inclusion. With the assistance of Webex Management Hub, Broadridge can observe system efficiency and supply worthwhile metrics to its management workforce.
JazzCash transforms digital monetary platform expertise with Cisco AppDynamics
Answer: AppDynamics
JazzCash, Pakistan’s largest digital pockets, makes use of Cisco AppDynamics to watch its companies. The observability answer permits JazzCash to investigate information throughout its whole stack, enhancing consumer expertise and enterprise efficiency. It helps the corporate establish patterns, tendencies, and anomalies, enabling fast challenge decision. Moreover, the instrument permits JazzCash to trace end-user journeys and develop new presents and promotions. Consequently, JazzCash has not skilled any glitches and downtime has been nearly eradicated.
Making certain availability and high quality of economic companies with AppDynamics
Answer: AppDynamics
Mitsubishi UFJ NICOS has improved its customer-facing utility efficiency and automatic reporting processes utilizing AppDynamics. The answer permits the corporate to simply monitor utility efficiency, analyze efficiency points, and handle system operations extra successfully. By offering real-time visibility into utility efficiency, the system has streamlined collaboration between the operation and growth groups. The corporate plans to additional increase the usage of AppDynamics to achieve extra insights into customer support utilization and enterprise impacts.
Answer: Webex CPaaS
This UK Excessive Avenue financial institution wished to include Fb Messenger into their contact middle’s buyer help technique because the buyer expertise journey by way of the contact middle was pivotal. Webex CPaaS options helped scale back name quantity and enhance optimistic suggestions all whereas permitting prospects to get instantaneous help by way of considered one of their favourite messaging channels.
There’s extra to buyer tales
For all of the monetary companies buyer tales plus different industries try the full buyer story itemizing. Additionally view these tales in utility within the Cisco Portfolio Explorer to help use circumstances.
In case your establishment feels invigorated to share how a Cisco know-how has improved your small business then attain out to your account supervisor or companion to get into contact with us about buyer success story choices.
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