We had the dignity of setting the stage at Cisco Reside EMEA, the place we proudly showcased our strategic partnership between Cisco and IBM throughout the PSOCX-1756 session. It was a momentous event, emphasizing the collaboration and the progressive options we’re bringing as a unified power.
Through the session, we emphasised the necessity for a digital-first enterprise mannequin pushed by the transformative energy of synthetic intelligence (AI), with a latest Cisco survey of 6,000 clients revealing that 97% take into account AI an crucial for his or her operations and leveraging partnerships to create progressive options tailor-made to buyer wants is the way in which ahead.
Albert Sagarra and Plamen Tomov from IBM joined us onstage to supply a deeper look into our resolution portfolio and the way we’ve harnessed Cisco Buyer Expertise (CX) options to raise IBM’s Expertise Life Cycle Providers (TLS). Listed below are key session highlights:
- Integration of Cisco’s Companion Lifecycle Providers: This integration amplifies the worth IBM’s TLS brings to the desk, enhancing the client expertise.
- Harnessing AI: IBM’s use of Watson AI in offering correct, dependable buyer assist highlights the corporate’s dedication to leveraging superior know-how.
- Leveraging Cisco’s Telemetry: This permits IBM to achieve unparalleled visibility into community operations, resulting in efficiency optimization and preemptive problem-solving. The partnership between IBM and Cisco is essential for the digital transformation journey, providing a strong, dependable framework for companies to navigate the digital panorama. By leveraging the Cisco CX portfolio, IBM has amplified its companies, offering companies with the instruments they want to reach the digital age.
Our partnership with IBM is a testomony to the transformative energy of strategic alliances. Watch the complete session recording to be taught extra about how we’re leveraging one another’s strengths, setting new requirements within the trade, driving innovation, enhancing buyer experiences, and accelerating digital transformation.
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